![]() This service is offered as part of the Workstation Support set of services and the Server Support set of services. Support requests relating to the use of the service will be initiated by opening an incident or request ticket with the AITS Service Desk.All new work should be initiated through the ITPC process.Identify a primary point of contact to work with AITS in coordinating the activities being performed by the service.All backup data is securely maintained and critical data is duplicated in case of a disastrous event or disaster testing.24/7 support and availability for backups.Solutions that comply with industry standard deployment best practices, security standards/policies and accessibility policies and statutes.No need for customers to have to acquire, maintain or support their own in-house, costly backup hardware and software.Cost avoidance for customers who do not have to maintain and provide their own in-house resources and skills for performing this type of technical support work on a full time basis when a full-time resource is not required.Backup services can be provided to University customers for nearly every type of server that has been manufactured.Installing most recent version of backup clients on the hosts without disrupting any other services.īenefits of using the Backup Management service include:.Semi-annual audits of backups are taken to ensure that data is still accessible and not lost.Backups are constantly reviewed in order to verify they are running in an efficient manner and can streamline them in order to improve performance.Backups are retained at least 28 days for a restore.Restores of backup data can be requested at anytime unless routine maintenance is being done.All backup equipment is securely maintained and patched in regular cycles to provide a high degree of security to protect sensitive data and keep the application functioning properly and smoothly.24/7 service desk to monitor and restart any failed backups.24/7 monitoring and surveillance of backup services to verify backups are running efficiently.Off-site critical data for disaster recovery purposes.Backups are run during the evening in order to avoid potential bottlenecks that could occur during normal business day processing.Client can decide what data to back up and what not.Request for backups to new servers are approved and added quickly.The following is a sampling of the types of services that can be provided to customers of this service: ![]() This service ensures that if data becomes corrupted or unavailable due to a disaster within the data center, the data can be restored in a timely fashion. Greg L.The Backup Management service is a professional service that provides backups for the vast majority of servers serviced by AITS both in Chicago and Urbana. It's been a pleasure working with AZBS and I look forward to many more years of the same. Your team is always there to help us with our computer hardware and software problems. And of course, there are the everyday things too. Your team was very helpful in setting up our telephone system so that our DC and Chicago offices act as one office location. We've been very pleased with the success of that project. You guided us through that decision, carefully taking into consideration everyone's needs. We were looking for a new accounting package that was to be the basis of an integrated information system. Your technology plan has been "the bible" for us over the years. AZBS has guided us through that challenge offering excellent advice, while at the same time being conscious of cost restraints. During that time, our company has needed to stay on top of the latest technology. As you know, we've worked with you for over fifteen years.
0 Comments
Leave a Reply. |